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If you have any questions or want to learn more about us, check out the FAQ below or write to us directly at

Will you spellcheck/edit my messages?

No. We write in each word EXACTLY as you typed it in — so please double check your cards prior to checkout!

Will you sign my name?

If you write it in your message we will! We only write what YOU TYPE in the message box in the box-builder. If you left your name off, we will not include it.

Can I send a Charmlet with no message?

You can definitely order a Charmlet without adding a message. If you don’t add a message, the back of the card will be blank. Pricing is the same if you select not to add a handwritten message.

How long can my message be?

We have a character limit on the message right now of 200 characters. Try to keep it short and sweet!


What is the delivery time?

Most orders arrive in 5 – 7 business days.

When will my order ship?

From order date to delivery date, it takes an average of 6 days to be delivered.

How long does it take for a Charmlet to be built?

Your order is assembled within 2 business days.

Do you ship with USPS?

Yes, First Class Mail is 1 – 7 days and Priority Mail is 1 – 3 days.

Do you offer international shipping?

At this time, we only ship within the United States. For Alaska and Hawaii we recommend selecting Priority Mail for a quicker delivery.

Can all of my Charmlets ship to the same location?

Yes, you can send all of your orders to the same location; however, at this time, they’ll each be processed and shipped individually, meaning you’ll have to pay shipping on each box.

Where do you ship from?

Our packaging and fulfillment center is located in the heart of the Midwest, Omaha, Nebraska!

Do you include the receipt inside the package?

Never! Since almost all of our orders are surprises, we do not include receipts or invoices in with our shipped packages. You will get an email with your order information and receipt.

How do I submit charm ideas/suggestions?

We would love to know which charms you’d like to see added to our Charm Library. Please email us at to submit your Charm suggestions.

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